Integrations

Slack

Answer field questions in the support thread

Ask about a robot in the Slack thread. Mention @Alloy, and the agent checks your robot data and connected tools, then replies with what happened, the evidence and a next step.

Setup: Alloy switches Slack on with you. Then you connect it in a few clicks.

What to use it for

  • Answer field questions in the support thread, without waiting for an engineer.
  • Find the moment a robot failed, and check if it happened before.
  • Take the first pass on each new post in a support channel.
  • Send report notifications and scenario alerts to a channel you choose.

Example

Fictional example.

Ask: "DLV-31 sat outside lift B for two minutes twice this morning, then went back to base. What happened, and have we seen this before?"

Agent: Both times the robot called the lift, the lift gateway did not answer, and the robot gave up after its 120-second limit. DLV-27 had the same failure at lift B three weeks ago. That Jira issue closed as the gateway dropping calls after a network change. Next step: check the gateway's last restart, as your Confluence guide says. [Both missions linked]

How to use it

  • You connect Slack in Alloy, under Integrations, after Alloy switches Slack on with you.
  • Invite the bot to a channel: type /invite @Alloy in the channel.
  • Mention @Alloy in a thread, or send the bot a direct message.
  • Select Open Alloy on a reply to continue in the app.

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